Read the article published in Les Echos in partnership with Bpifrance. In just a few line, you will discover the inspiring story of Conecteo , our vision of Customer Relations and our international and CSR project.
“Conecteo, a software editor which improves the efficiency of contact centers”
– Jean-Luc Neveu, founder of Conecteo. © Conecteo
The year 2020 will have at least had the merit of making almost everyone who didn’t already have a webcam buy one. Working from home as the new normal and social distancing have made ... ( Read more )
Seen as a way to attract empowered customers and to ease the burden on Contact Centers, Customer Self-Care is the new trend. However, the concept is not new. It is only a slight exaggeration ... ( Read more )
As controversial as it may be, this is an important question when seeking to improve the performance of a Customer Service department. The two options are far from being contradictory - they both aim to ... ( Read more )
The year 2020 will have at least had the merit of making almost everyone who didn’t already have a webcam buy one. Working from home as the new normal and social distancing have made ... ( Read more )
Seen as a way to attract empowered customers and to ease the burden on Contact Centers, Customer Self-Care is the new trend. However, the concept is not new. It is only a slight exaggeration ... ( Read more )
As controversial as it may be, this is an important question when seeking to improve the performance of a Customer Service department. The two options are far from being contradictory - they both aim to ... ( Read more )
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