This ergonomic solution was designed for everyday use by all users (advisers, supervisors, managers, etc.)
Eliminate unnecessary tasks to focus on your true business: improve Customer relations.
Kiwi, the adviser’s interface, was designed to be intuitive and ergonomic: agents quickly become familiar with the tool which simplifies their daily work. From computer-aided writing to knowledge base, all the features were developed to save the adviser’s time.
So that customers do not have to repeat their requests every time they call, the advisers work on universal cross-channel queues and can quickly access all the important information (customer information, history of interactions, product information, etc.) to answer customer requests in complete autonomy. You save time and improve your First Call Resolution rate.
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