KIWI. The adviser application

Kiwi is an omnichannel customer interaction management application for advisers. It allows advisers to process all customer interactions within a single, intuitive and customizable interface and access the customer history.

Overview Kiwi

Adviser profile

Profil du conseiller

  • Adviser identification and login
  • Display of membership group
  • Agent statuses (available, on line, busy, etc.) and associated color code
  • Kiwi customization

Indicators & notifications

Notification Kiwi

  • Group generic indicators (logged, ready, etc.)
  • Addition and customization of indicators
  • Notification log
  • Visual and audible alerts

Permanent links

Liens Permanents

  • Agent directory
  • List of emails
  • List of tasks
  • Customized links (CRM, etc.)

Interactions in progress

Interactions en cours

  • Inbound and outbound flows
  • Omnichannel access
  • Prioritization between cold flows (emails, letters, etc.) and hot flows (voice, chat, etc.)
  • One-click editing

Information sheet

Fiche information Kiwi

  • 4-level CRM identification (contact sheet, company, file and ticket)
  • Cross-channel interactions
  • Interaction monitoring (processing, agents, qualifications, notes)

Context-sensitive actions

Base de connaissance Kiwi

  • Screen pop-ups
  • Forms and conversation guides
  • Access to directories
  • Knowledge bases

Are you ready to revolutionize the way you exchange with your customers?

Request a demo

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