manage social network-derived requests
Immediately process the various requests from social networks. Manage notifications, comments and private messages from the social networks by adapting to your customers’ new habits.
Group
customer mentions and posts on social networks
Manage
social network-derived private messages
Unify
all exchanges with a customer in a single conversation thread
Monitor
your customer service’s social interactions in real time
monitor publications concerning your brand
With Kiamo, advisers can monitor mentions, notifications, comments and other posts from the social networks. Simple integration displays visitor publications on Facebook, Twitter, Google, etc.
- Customization of monitored social networks
- Smart task distribution according to resources
- Various social networks managed within a single interface
- Integration with the main social network management solutions
manage private messaging systems of the social networks
Thanks to Kiamo, advisers can also process customer requests from private social network messaging systems. Kiamo has native connectors, allowing it to integrate into a contact center’s Facebook, Twitter and LinkedIn accounts.
- Integration with Facebook Messenger
- Processing of requests derived from Twitter Direct Messages
- Native management of the LinkedIn professional network
- Customization of connectors with other messaging apps
group messages in a conversation
Kiamo centralizes private messages exchanged with a customer within a single conversation thread. Customers can continue the conversation via the social network of their choice.
- Real-time and simultaneous management of social networks
- Centralization of Facebook, Twitter, LinkedIn, etc.
- Social profile-specific response support tools
- Exchange history and customer data access
measure your performance on the social networks
Monitor your contact center’s social activity in real time. Assess the impact of your advisers’ actions via indicators tailored to customer relations on social networks.
- More than 40 social network-specific indicators
- Live interaction with advisers: messages, statuses, etc.
- Consolidated social activity statistics
- Printable and exportable statistical reports
