THE KIAMO PLATFORM Integration, availability and security
Choose a reliable, high-performance solution for your contact center.
Kiamo gives you the freedom to choose your hosting, financing and application ecosystem.
API and SDK customize your Kiamo
APIs to meet your needs
- Interaction, contact and agent management
- Activity scheduling
- Monitoring
- PHP library
A complete SDK for a unique solution
- Advanced advisor interface customization in JavaScript
- Custom reporting and metrics
- Connectors for CRM, email, messaging, etc.
CRM INTEGRATION for a 360° view of your customers
Get a 360° view of your customers with Kiamo, which integrates with all CRM applications to provide contextual and accurate responses to every interaction.
- Customer identification via CRM
- Integrated customer file popup
- Linked interactions (past or present)
- Customized identification on 4 levels (company, contact, file, ticket)
INFRASTRUCTURE: PRIVATE CLOUD / ON PREMISE Kiamo, the choice of hosting
Kiamo is the only solution on the market that gives you a choice of hosting types :
- in a private cloud
- within your own infrastructure
- or even a hybrid version to optimize both your infrastructure and your costs.
You are in total control of your data.
You configure your environment as you wish and manage your infrastructure according to your specific needs.
HIGH AVAILABILITY Kiamo operational 24/7
Ensure operational continuity with Kiamo, whatever hosting method you choose.
- Configuration and data backup
- Hot failover
- Redundant media servers
- Load balancing
- Clustering of front-ends and databases
DATA SECURITY the Kiamo guarantee
Data security, a major concern
- Static (SAST) and dynamic (DAST) code reviews
- Proactive security updates
- Regular pentests
- Encryption of data between different Kiamo components (server, DB, telephony)
- OWASP repository monitoring
Record encryption
Strengthen the protection of your call recordings.
Ensure that your recorded conversations are unusable in the event of theft by enabling encryption of recorded files.
The content of your customer conversations can be sensitive. Protect it.
Integrate a payment solution with Kiamo
Provide a seamless and secure customer experience.
- Automate payments : eliminate manual errors and speed transactions with secure APIs using advanced encryption protocols (SSL/TLS)
- Enable advisors to monitor customer payment progress in real-time
- Enhance security : protect sensitive information with tokenisation and fraud detection mechanisms
LICENCES : PURCHASE / SUBSCRIPTION With Kiamo, choose your pricing model
With Kiamo, you can choose how you want to access your licences to best suit your budget.
You are free to
- Buy your licences (CAPEX)
- take out a subscription (OPEX)
- or choose a hybrid model
