Legal notices

The website www.kiamo.com (hereinafter referred to as “the Site“) is the property of CONECTEO.

 

Site editor

Company CONECTEO
Simplified joint stock company with a social capital of EUR 133.790
Head office: 3 allée Jacques LATRILLE, 33650 MARTILLAC, FRANCE
R.C.S. BORDEAUX 481 170 710
Telephone: + 33 5 47 48 33 20
Email: contact@kiamo.com

 

Applicable law

The Site and your relations with our Company are governed by French law.

Limitation of liability

You use this site under your sole and entire responsibility and at your own risks.

The information contained in this Site is provided in good faith and is based on the current state of our knowledge. We do our best to ensure that the information available on this Site is accurate and up to date and reserve the right to correct its content at any time and without prior notice.

However we are unable to guarantee the accuracy, reliability and exhaustiveness of the information available on the Site. Similarly we cannot guarantee that access to this Site shall not be interrupted, disturbed or free from errors.

We also disclaim liability for any interruption of the Site or the occurrence of a computer bug, or for any damage resulting from the fraudulent intrusion of a third party leading to the modification of the information provided on the Site.

More generally, we cannot be held liable for repairing any damage, whether direct or indirect and whatever the cause, origin, nature or consequences, inherent to the use of the Site and in particular damage to your computer equipment caused by a computer virus, loss of profits, clientèle, data or any other loss of intangible goods caused by anyone accessing the Site or their inability to gain access thereto, or related to the credit given to any information obtained directly or indirectly from the Site.

Intellectual property and right of reproduction

The Site is a work protected by intellectual property law including but not limited to texts, illustrations, images, logos, software and photographs, themselves protected by intellectual property laws.

Our company reserves the right to modify or interrupt certain functions or characteristics of the Site at any time.

Any reproduction, edition, distribution and/or download of the Site or one of its components, in whole or in part, on any medium whatsoever without the prior written consent of our Company is strictly prohibited

Any violation of this article is liable to criminal and civil penalties, in particular for counterfeiting and will result in the payment of damages.

Protection of personal data and confidentiality

Personal data collected

The following personal data may be collected on the Site:

Kiamo newsletter subscription: When filling out the Kiamo newsletter subscription form, your email address is collected.

Request a demo: When filling out the demo request form, your name, first name, job title, company, postal code, country, email address, phone number, the size of the contact centre involved in your project, your user status are collected.

Download the white paper: When you fill in the form to request a download of our white paper, we collect your first and last name, company, e-mail address and the way in which you heard about us.

Watch a replay: When filling in the form to request a replay, your name, first name, company, position, e-mail address and the way you heard about us are collected.

Request a partnership: When filling in the partnership request form, your surname, first name, company, position, e-mail address, telephone number, your user status and the way in which you came to know us are collected.

Apply for a job: When filling in the application form, your name, first name, e-mail address, telephone number and curriculum vitae are collected.

Contact request: When filling in the contact request form, your surname, first name, company, postcode, country, job title, e-mail address, telephone number and your user status are collected.

Translated with www.DeepL.com/Translator (free version)

You must therefore inform us immediately of any modification to your personal data so that we can update it. Otherwise, we may not be able to provide some of our services.

Cookies

Cookies are used to ensure the proper functioning of the website. In addition, some third party cookies are installed to collect statistical information (Youtube players, …). You have the possibility to deactivate cookies from your browser settings.

Analytics

We process data about the use of our website for statistical purposes only in Matomo Analytics, to improve our site and to recognise and stop any misuse. When you visit our site, we store: the website from which you visited us, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, device information (type of device, operating system, screen resolution, language, country you are in and type of web browser) you used during your visit […].

Disable tracking of your website activity 

You can choose not to be tracked by our Matomo Analytics instance below:


How we use the data collected about you

We use your Personal Data to answer:

  • Your requests for information or contact made on our Site,
  • Your appointment requests,
  • Your requests to see demos of our Kiamo solution,
  • Your partnership requests,
  • Your applications to join our teams

This data can be used by our marketing and sales teams to propose information (newsletters, customer testimonials, sales documentation, etc.) and provide the best solution to your queries.

When certain information is required to access specific features of the Site, this mandatory requirement is indicated at the time of data entry. If you refuse to provide mandatory information, you may be unable to access certain services, features or areas of the Site.

Retention durations

Personal Data used for direct marketing and communication purposes is kept for a maximum duration of three (3) years from your last contact with Conecteo, unless:

  • You exercise, under the conditions set out below, one of the rights granted to you by law;
  • A longer retention period is permitted or required by law or regulation, but also so that we can respond to any legal action. This applies throughout the prescription period specified by the applicable law.

Personal Data used for recruitment purposes is kept for two (2) years from the last contact with applicants not selected, unless they agree to a longer retention period.

Security and confidentiality

During this period, we implement the appropriate organizational, software, legal, technical and physical means required to ensure the confidentiality and security of your personal data, to prevent it from being altered, deleted or accessed by unauthorized third parties.

Access to your personal data is strictly limited to employees authorized by virtue of their duties and bound by a confidentiality obligation. However, the data collected may possibly be communicated to subcontractors contractually responsible for executing the tasks necessary for smooth operation of the website, without the need for your authorization. In order to deliver their services, subcontractors have only limited access to your data and are contractually obliged to use it in accordance with the applicable personal data protection law. Except as stated above, our Company agrees not to sell, lease, assign or give access to your data to third parties without your prior consent unless required to do so for a legitimate reason (legal obligation, fight against fraud or abuse, the exercise of rights of defense, etc.). We do not transfer any data outside the European Union.

Rights

In accordance with the applicable legal and regulatory provisions, in particular the French Data Protection Act 78-17 of 6 January 1978 modified and EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data, you have the following rights:

  • Right of access in order to know personal data concerning you,
  • Right of rectification to request your data to be updated if it is inaccurate;
  • Right to the portability of your data;
  • Right of deletion to request the deletion of your data;
  • Right to limit the processing of your data;
  • Right to object to the collection and processing of your data for legitimate reasons;
  • Right to object to the processing of your data for direct marketing purposes by our Company
  • Right to withdraw your consent to the use, by our departments, of your address details, to send our newsletters or information.

You may exercise these rights by sending an email to the following address: dpo@kiamo.com.

For security reasons and to avoid any fraudulent request, this request must be accompanied by a proof of identity. The proof will be destroyed once the request has been processed.

You can also lodge a complaint with the French data protection authority (CNIL). Obviously, we are at your disposal in case of any difficulty to find an out of court solution.

You can also give general or specific instructions to a trusted third party certified by the CNIL or our Company concerning the retention, deletion and communication of your personal data after your death. You can designate a person to execute them and modify them at any time. In the absence of instructions given during your lifetime, your heirs will have the opportunity to exercise certain rights, in particular the right of access.