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Kiamo technological ecosystem

CRM, ERP, Quality Monitoring, Workforce Management, etc.
Kiamo interfaces with numerous technological applications and integrates perfectly into your existing telephone infrastructure or IS environment.

Technological Ecosystem

CRM
& customer engagement platforms

Kiamo interfaces with the main CRM solutions on the market to set up screen pop-ups for your advisers and centralize all your interactions in a single customer database.

Salesforce is a platform which helps companies to connect with their customers via sales, customers service and marketing tools.

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Microsoft Dynamics CRM offers a solution that allows companies to be omnipresent and sell effectively.

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Oracle offers companies Network Session Delivery and Control Infrastructure solutions including SBC applications.

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E-DEAL is a publisher of CRM software which offers a complete, modular and unified digital platform.

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The international platform for omnichannel marketing, Selligent orchestrates customer relations for more than 700 companies.

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Adobe Campaign offers a whole collection of customisation and campaign delivery solutions for all channels.

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Coheris creates CRM and Analytic solutions for managing customer relationships and analysing enterprise data.

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QUALITY MONITORING & workforce management

Measure the performance of your Customer Relations Center with the specialized Quality Monitoring & Workforce Management solutions. You already use one of these solutions?
Take advantage of their full potential by coupling them with Kiamo.

Publisher and integrator of software for optimised activity planning and Human Resources (Workforce Management).

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OWI’s solutions leverage revolutionary language comprehension technology so that you can listen to and optimise interactions.

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Hubicus is seeking to become the leader in quality monitoring and feedback management.

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NICE specialises in monitoring telephone networks via recording and data analysis.

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Viavoo is a French publisher of social CRM systems and customer experience solutions, available as a modular software suite.

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Complete platform for optimising customer involvement, including proven and unified customer analysis solutions.

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Solution for businesses processing all front-line messages on social and mobile networks.

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MEDIA solutions

You want to develop the added value of your contact center? Nothing could be easier. KIAMO interfaces with voice recording and analysis solutions, voice recognition tools and written media comprehension and analysis tools. Allow your partners to use co-browsing. Integrate bots. Choose an open solution such as Kiamo and anticipate your future upgrades. Our APIs have been designed with this in mind.

“Innovaphone PBX” offers a complete IP Telephony and Unified Communications solution suitable for companies of all sizes.

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Inflesyx is a Digital Services company specialized in the development of professional mobile applications.

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NG Media proposes a software platform that allows publishers to integrate audio, video and web feed management.

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Millions of users looking to enjoy the highest video quality during their interactions use Vidyo every day.

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Are you ready to join us and support the contact centers on a daily basis?

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