CENTRALIZE YOUR CUSTOMER INTERACTIONS, in a single interface
Kiamo optimizes the Customer Experience on all contact channels: phone, emails, messaging, social networks, chat, mail, videos…
- Its smart engine selects the right advisers for each new interaction, and assist them in their response.
- Its intuitive interface and 360° vision increase the comfort and operational efficiency of your teams, enhancing their expertise.
Facilitating a long-lasting Customer Relationship, here is our ambition.
thanks to Kiamo
THEY USE KIAMO and they talk about it!
Systems and Networks Manager - Axiome
thanks to Kiamo
Chairman of Panoranet - Empruntis
Member Relations and Customer Service Department Deputy Director - MACSF
Director of the Customer Relations Center, France - Raja
HUMAN INTERACTIONS BUILDER Improve the daily activity of your contact center
Build a more efficient
Kiamo’s distribution engine analyses and assigns the customer interactions to the right adviser, at the right time, according to your business processes.
Your most competent advisers answer the customers within the shortest delays.
Develop customer loyalty through a unique experience
Kiamo is a natively cross-channel solution. Your advisers deliver homogeneous messages, irrespective of the channel used.
They access the entire customer history and build a human relation of trust.
You significantly improve your customer satisfaction indicators.
A solution designed for the daily activity
Kiwi is our customer exchange management interface for advisers.
It offers a unique, intuitive, ergonomic interface that can be customized by the operational teams (supervisors, flow managers, managers, etc.).
process all of your customer interactions
kiamo Management Configure, manage and schedule all your flows
Configure your IVR server intuitively, manage the agents’ business skill levels, schedule the advisers’ activities in advance.
Your business teams can customize Kiamo independently according to your requirements.
Native cross-channel All your channels in a single solution
Kiamo’s native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used.
All interactions are logged. No matter which channel is used by your customer.
a smart flow distribution engine
Reduce the average processing time of your customer interactions by assigning them to the most competent adviser available.
Kiwi interface Improve the daily work of your teams
Allow your agents to manage all customer interactions via a unique, intuitive and customizable interface.
IT integration Interfacing with your information system
Integrate Kiamo easily with your current and future tools, according to your company strategy.
Kiamo was designed to communicate with third-party solutions (IPBX, CRM, Workforce Management, Quality Monitoring, etc.)