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CENTRALIZE YOUR CUSTOMER INTERACTIONS, in a single interface

Kiamo optimizes the Customer Experience on all contact channels: phone, emails, messaging, social networks, chat, mail, videos…

Its smart engine selects the right advisers for each new interaction, and assist them in their response.
Its intuitive interface and 360° vision increase the comfort and operational efficiency of your teams, enhancing their expertise.

Facilitating a long-lasting Customer Relationship, here is our ambition.

98%

Quality of service
rate

Axiome

10%

Greater profitability
thanks to Kiamo

Empruntis

100%

Percentage of daily flows processed

MACSF

÷5

Number of software systems used by the customer service

Raja

THEY USE KIAMO and they talk about it!

98%

Quality of service
rate

Axiome

Kiamo’s implementation was extremely beneficial for our customer relations. Apart from daily management of customer exchanges, Kiamo software allows us to supervise the quantitative and qualitative efficiency of our departments in real time. We can also interact with (...)

Thierry Martin,

Systems and Networks Manager - Axiome

10%

Greater profitability
thanks to Kiamo

Empruntis

For me, Kiamo offers great flexibility with easy-to-access interfaces that make multiple developments possible. It is a tool that has brought a lot to Empruntis in terms of customer satisfaction, daily adviser management and sales capacity improvements. Kiamo (...)

Thierry Bernard,

Chairman of Panoranet - Empruntis

100%

Percentage of daily flows processed

MACSF

Thanks to Kiamo, customer interaction distribution was optimized with total ease. Advisers use a single interface and context-sensitive tools that promote productivity. Kiamo is an easy-to-use solution requiring only two hours of adviser training before they are able (...)

Bao An NGuyen Phuoc,

Member Relations and Customer Service Department Deputy Director - MACSF

÷5

Number of software systems used by the customer service

Raja

Kiamo is a simple and intuitive solution which allowed us to modernize our contact center by grouping all our tools within a single software platform. Implementing Kiamo brought our company time savings, better productivity for advisers and quality (...)

Gwenn Rio,

Director of the Customer Relations Center, France - Raja

See our customer cases

HUMAN INTERACTIONS BUILDER Improve the daily activity of your contact center

Build a more efficient
contact center

Kiamo’s distribution engine analyses and assigns the customer interactions to the right adviser, at the right time, according to your business processes.

Your most competent advisers answer the customers within the shortest delays.

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Develop customer loyalty through a unique experience

Kiamo is a natively cross-channel solution. Your advisers deliver homogeneous messages, irrespective of the channel used.
They access the entire customer history and build a human relation of trust.
You significantly improve your customer satisfaction indicators.

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A solution designed for the daily activity

Kiwi is our customer exchange management interface for advisers.

It offers a unique, intuitive, ergonomic interface that can be customized by the operational teams (supervisors, flow managers, managers, etc.).

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process all of your customer interactions

kiamo Management Configure, manage and schedule all your flows

Configure your IVR server intuitively, manage the agents’ business skill levels, schedule the advisers’ activities in advance.
Your business teams can customize Kiamo independently according to your requirements.

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Native cross-channel All your channels in a single solution

Kiamo’s native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used.
All interactions are logged. No matter which channel is used by your customer.

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a smart flow distribution engine

Reduce the average processing time of your customer interactions by assigning them to the most competent adviser available.

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Kiwi interface Improve the daily work of your teams

Allow your agents to manage all customer interactions via a unique, intuitive and customizable interface.

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IT integration Interfacing with your information system

Integrate Kiamo easily with your current and future tools, according to your company strategy.

Kiamo was designed to communicate with third-party solutions (IPBX, CRM, Workforce Management, Quality Monitoring, etc.)

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FRESH NEWS! Kiamo and customer relations

Customer testimonials

Kiamo will be present at Stratégie Clients in Paris for the 12th consecutive year! This tradeshow is always a great opportunity for our team to discuss with our partners & users. A time for ... ( Read more )