Voice
The voice, a channel for emotion : manage your calls with ease
Voice
More than ever, the voice is a key channel for interaction and a lever for building customer loyalty. Control all your customers’ (...)
Your customers are demanding reach them across all channels
The “omnichannel” concept means offering customer services the possibility of harnessing all contact channels to provide a better response to consumers. Offering a fluid, seamless path for both the customer and the advisor, who can personalize the exchange and improve efficiency by keeping a record of all interactions.
In reality, europeans now use an average of 3.7 different channels to contact their customer service (BVA 2022). It has become strategic to effectively integrate these channels into your contact centre in order to meet consumer demands and increase customer satisfaction.
Everyone can benefit from a perfect omnichannel relationship that optimises the customer experience and increases the customer services’s productivity
