en

All your customer interactions in a single solution

Kiamo’s native omnichannel platform allows advisers to deliver homogeneous messages irrespective of the channel used. Kiamo centralizes all the customer messages in a universal queue. The adviser is provided with a unified, intuitive and powerful interaction processing console.

Une solution pour toutes vos interactions

Your customers are waiting. Contact them on every channel

Kiamo centralizes all the contact center advisers. The pilot can then group them together, assign them one or more channels, activities, skills and customize the data provided to them.
Each adviser has customised rights and accesses as well as dedicated indicators and reports.

Voice

The voice, a channel for emotion : manage your calls with ease

Voice

More than ever, the voice is a key channel for interaction and a lever for building customer loyalty. Control all your customers’ (...)

Email

Manage your inbound and outbound emails efficiently

Email

Automate the distribution of emails to the most competent advisers. Deliver relevant responses both in form and substance, using the email templates (...)

SMS and Messaging

instantaneously manage SMS and messaging

SMS and Messaging

Exchange directly with your customers via dedicated or social network-derived messaging applications and SMS. Centralize all these exchanges in individual conversation threads.

bots

Bots

Callbots, chatbots automate your customer journeys

Bots

Automate the processing of your customers’ simple questions and focus your advisers on value-added tasks. Increase the productivity of your contact centre. (...)

Video

Accompany your contacts with visual assistance

Video

Kiamo lets you assist your customers more effectively in complex cases. Offer your customers the option of switching to video on their (...)

Live Chat

live chat Help your visitors in real time

Live Chat

Easily integrate Kiamo Live Chat into your website. Target the most qualified visitors according to their browsing journey. Connect with customers via (...)

Documents

manage your documents letters and faxes

Documents

With Kiamo, you can view, process and archive your digitized documents. This means your advisers can talk with customers using files which (...)

Kiamo solution in 5 key points

Are you ready to revolutionize the way you exchange with your customers?

Request a demo

#keep in touch !

Twitter Linkedin Email

Keep in touch !

Subscribe to our free newsletter to keep up to date with Kiamo news and market trends.

Find out more on the management of your data and your rights.