
Voice
The voice, a channel for emotion : manage your calls with ease
Voice
More than ever, the voice is a key channel for interaction and a lever for building customer loyalty. Control all your customers’ (...)
Kiamo’s native omnichannel platform allows advisers to deliver homogeneous messages irrespective of the channel used. Kiamo centralizes all the customer messages in a universal queue. The adviser is provided with a unified, intuitive and powerful interaction processing console.
Kiamo centralizes all the contact center advisers. The pilot can then group them together, assign them one or more channels, activities, skills and customize the data provided to them.
Each adviser has customised rights and accesses as well as dedicated indicators and reports.
The voice, a channel for emotion : manage your calls with ease
More than ever, the voice is a key channel for interaction and a lever for building customer loyalty. Control all your customers’ (...)
Manage your inbound and outbound emails efficiently
Automate the distribution of emails to the most competent advisers. Deliver relevant responses both in form and substance, using the email templates (...)
instantaneously manage SMS and messaging
Exchange directly with your customers via dedicated or social network-derived messaging applications and SMS. Centralize all these exchanges in individual conversation threads.
Callbots, chatbots automate your customer journeys
Automate the processing of your customers’ simple questions and focus your advisers on value-added tasks. Increase the productivity of your contact centre. (...)
Accompany your contacts with visual assistance
Kiamo lets you assist your customers more effectively in complex cases. Offer your customers the option of switching to video on their (...)
live chat Help your visitors in real time
Easily integrate Kiamo Live Chat into your website. Target the most qualified visitors according to their browsing journey. Connect with customers via (...)
manage your documents letters and faxes
With Kiamo, you can view, process and archive your digitized documents. This means your advisers can talk with customers using files which (...)