Communicate live with your customers via text messages and instant messaging applications. To simplify messaging management, Kiamo consolidates all messages from a contact into a single conversation for a better customer and employee experience.
Accessibility
Easy integration
Warm flow
Traceability
Build closer relationships with your customers and reduce the volume of inbund calls by integrating Messaging into your strategy.
Kiamo provides native connectors with the following applications :
Whether BtoB or BtoC, messaging is gradually establishing itself as a new way of communicating with brands.
In Kiamo, text message and instant messaging processing benefits from unique features.
With Kiamo, simplify instant messaging exchanges with the contact center and empower your teams.
You can combine messages and text messages sent by the same contact using different applications in one conversation.
Like all other media managed by Kiamo, dedicated indicators and statistical reports are available for Messaging for monitoring and reporting purpose.
Subscribe to services and activate native Kiamo connectors tailored to your business. Thanks to its dedicated API, a customized messaging connector can also be developed to integrate messaging into your applications or website.
