Live Chat : immediacy and support
Easily integrate Kiamo Live Chat into your website.
Target the most qualified visitors based on their web journey.
Connect with your customers through simple and quick exchanges.
Responsiveness
Contextualization
Web Targeting
Co browsing
Easily configure your Live Chat sessions
Kiamo makes it easy to add and configure web targeting or click-to-chat on your website.
- Simple tag activiation
- Chatbox customization
- Automated deployment
A comprehensive panel of integrated features
Natively access the must-have for behavioral targeting :
- Browsing analysis
- Page view scoring
- Business criteria testing
- Invitation scenarios
- Queue position, buttons, and automated messages
Live Chat with your visitors in a unified interface
Advisors handle all media, including chat conversations, in the same console : they can access standard response tools, as well as dedicated features
- Simultaneous handling of several sessions
- Display of browsed pages
- Tracking of the visitor’s score
- Real-time preview of the text entered by the user in the chatbox
- Option for the visitor to email the conversation
Measure and manage advisor performance
Like all other media managed by Kiamo, dedicated indicators and statistical reports are available for Live Chat for monitoring and reporting purpose.
- Over 80 indicators and 20 statistical reports
- Average waiting time
- Customer disconnections
- Session duration
- Conversation history
