Our partners for visual assistance
Kiamo natively integrates several visual assistance technologies, please contact us to know more.
Visual assistance : proximity and responsiveness
Video assistance, the essential tool for resolving your customers’ complex problems more effectively. Handling breakdowns, emergencies, filling claims… It’s easy to humanize your customer relations.
Plug & Play
Multidevice
Collaboration
Efficiency
Video in Kiamo an augmented media
It’s not just video chat, thanks to visual assistance, you can collect all the information needed to resolve customer cases :
- Remote image capture / taking photos
- Shared annotations
- Geolocation with customer consent
- File sharing
- Web page opening
OPERATIONAL EFFICIENCY environmentally responsible
No more unnecessary trips and repeated requests.
- Instant, accurate decision-making
- Reduced costs and carbon footprint
- Faster problem resolution
- Numerous use cases across all sectors : customer service, teleconsultation, virtual visits, claims management, technical assistance, expertise, and more.
Simple and secure Plug & Play
Video integration is native to Kiamo, whatever the types of call. Each advisor can start visual assistance in just two clicks.
- No application required on the client’s mobile or computer
- Compatible with all browsers and operating systems
- All actions are subject to customer consent
- All exchanges are encrypted
