Task, document or mail management : centralization and fluidity
Let Kiamo manage all your workflows ! Thanks to its generic and native omnichannel design, Kiamo makes it possible to distribute any type of task that needs to be handled by your advisors. You have complete control over your contact center activity.
Electronic documents
Administrative tasks
Submission of supporting documents
Ticket management
Use the Kiamo engine at its full capacity
Benefit from the same routing and distribution rules as traditional media for all contact center activities. Kiamo offers fully customizable media with the following features :
- Capture of tasks to be processed by API or file uploads
- Batch creation and management
- Identification scripts and automatic processing
- Queues, schedules, overflow, self-help, etc.
- Distribution based on skills, in push, pull or mixed mode
Centralize all your tasks
In their dedicated interface (Kiwi), advisors can preview and access their daily tasks, as well as all the processing tools available in Kiamo :
- Company / Customer / File / Ticket files
- Knowledge bases
- New comments
- Qualification
You can even integrate your business application management screens directly in an iframe within the console !
Measure and manage all you contact center activity
Find the essential task processing KPIs in Kiamo’s native supervision and reporting.
- Over 30 indicators dedicated to customised task management
- 20 printable and exportable statistical reports
- Compare processing times for different types of document
