
Voice
Manage your inbound and outbound calls
Voice
Control all your customers’ inbound calls. No more calls missed after setting up customizable IVR servers. Combine adviser productivity and customer satisfaction.
Kiamo’s native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. Kiamo centralizes all the customer messages in a universal queue. The adviser is provided with a unified, intuitive and powerful interaction processing console.
Kiamo centralizes all the contact center advisers. The pilot can then group them together, assign them one or more channels, activities, skills and customize the data provided to them.
Each adviser has customised rights and accesses as well as dedicated indicators and reports.
Manage your inbound and outbound calls
Control all your customers’ inbound calls. No more calls missed after setting up customizable IVR servers. Combine adviser productivity and customer satisfaction.
Manage your inbound and outbound emails efficiently
Automate the distribution of emails to the most competent advisers. Deliver relevant responses both in form and substance, using the email templates (...)
live chat Help your visitors in real time
Easily integrate Kiamo Live Chat into your website. Target the most qualified visitors according to their browsing journey. Connect with customers via (...)
instantaneously manage SMS and messaging
Exchange directly with your customers via dedicated or social network-derived messaging applications and SMS. Centralize all these exchanges in individual conversation threads.
manage social network-derived requests
Immediately process the various requests from social networks. Manage notifications, comments and private messages from the social networks by adapting to your (...)
engage your contacts via video-conferencing
Kiamo Video allows your advisers to provide live assistance to your customers via webcam. This media makes customer relations more human and (...)
manage your documents letters and faxes
With Kiamo, you can view, process and archive your digitized documents. This means your advisers can talk with customers using files which (...)
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