All your customer interactions in a single solution

Kiamo’s native cross-channel platform allows advisers to deliver homogeneous messages irrespective of the channel used. Kiamo centralizes all the customer messages in a universal queue. The adviser is provided with a unified, intuitive and powerful interaction processing console.

Une solution pour toutes vos interactions

Your customers are waiting. Contact them on every channel

Kiamo centralizes all the contact center advisers. The pilot can then group them together, assign them one or more channels, activities, skills and customize the data provided to them.
Each adviser has customised rights and accesses as well as dedicated indicators and reports.

Voice

Manage your inbound and outbound calls

Voice

Control all your customers’ inbound calls. No more calls missed after setting up customizable IVR servers. Combine adviser productivity and customer satisfaction.

Email

Manage your inbound and outbound emails efficiently

Email

Automate the distribution of emails to the most competent advisers. Deliver relevant responses both in form and substance, using the email templates (...)

Live Chat

live chat Help your visitors in real time

Live Chat

Easily integrate Kiamo Live Chat into your website. Target the most qualified visitors according to their browsing journey. Connect with customers via (...)

SMS and Messaging

instantaneously manage SMS and messaging

SMS and Messaging

Exchange directly with your customers via dedicated or social network-derived messaging applications and SMS. Centralize all these exchanges in individual conversation threads.

Social networks

manage social network-derived requests

Social networks

Immediately process the various requests from social networks. Manage notifications, comments and private messages from the social networks by adapting to your (...)

Video

engage your contacts via video-conferencing

Video

Kiamo Video allows your advisers to provide live assistance to your customers via webcam. This media makes customer relations more human and (...)

Documents

manage your documents letters and faxes

Documents

With Kiamo, you can view, process and archive your digitized documents. This means your advisers can talk with customers using files which (...)

Are you ready to revolutionize the way you exchange with your customers?

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