KIWI, the advisor interface by Kiamo
With Kiwi, you can handle all customer interactions within a single interface, designed to optimize the employee experience.
Ergonomics, 360° vision, personalization, remote working, connection to other applications, security : Kiwi has been designed by and for its users.
User-friendliness and efficiency guaranteed !
100% UX design
- Adaptable to all applications
– Sequential vs. multi-tasking
– Push vs. Pull
– Voice vs. written media
- Intuitive navigation
- Fluid navigation
- Visual comfort
- Rapid adoption
Hyper-customization
- Administrator customization according to your contact center needs
- Advisor refinement for a customized user experience
– Indicator selection
– Choice of themes, colors and fonts
– Element layout
– Sound settings
– Save preferences
Omnichannel
- 360° view of all channels
- Inbound / outbound flows
- Prioritization of hot / cold flows
Native remote working
- Fluid advisor management
- No additional equipment required : mobile, box, analog are all you need
- Service continuity
High connectivity
- Connection to third-party applications (ERP, WFM…)
- Contact sheet pop-ups (CRM)
- Forms and conversation guides
- Access to directories
- Knowledge bases
Secured platform
- Identification and agent log-in
- Password required
- Manual change for each user
- Customizable complexity control
My discussions with our users have highlighted the importance of having a single, ergonomic tool for advisors. Their feedback is unanimous : Kiwi is simple, the interface is pleasant to use and makes for greater efficiency.
