KIWI, Kiamo’s advisor interface

Omnichannel

Handle all types of interaction in the same interface, reducing the number of tools and providing unified user experience for advisors.

• Inbound and outbound calls, click-to-call
• Inbound emails, click-to-mail
• Messaging (WhatsApp, Messenger, Instagram, SMS…)
• Webchat

Customer context

360° Vue of customer context.

• Customer recognition via CRM on all channels
• Customer file popup (company, contact, file, tickets…)
• Interaction history

Connected applications

All your third-party applications can be integrated into Kiwi :

• Seamless integration with CRM, ERP, business applications, Workforce Management, Quality Monitoring, etc.
• Display configuration : automatic or manual, resizable iframe
• Dedicated menu customizable to your specific needs and preferences
• Coupling with Microsoft Teams, Bots, iAdvize…

Functionnal richness

Access a wide range of functions to facilitate interaction processing :

• Search / Interaction tracking
• Comments and qualifications
• Internal and external directories
• Response templates and interview guides
• Files, phrases and shortcuts libraries
• Integrated softphone

Personnalization

Customize your interface according to your needs for a made-to-measure user experience :

• On the admin side :
  – Add your company logo
  – Choice of indicators
  – Add links and buttons
  – JS code execution

• On the advisor side :
  – Choice of avatar, colors and sounds
  – Interaction layout preferences
  – Dark mode

Kiwi Agent Desktop

That little extra that makes all the difference ! Kiwi Agent Desktop allows Kiwi to interact with the advisor’s desktop :

• Click-to-call or Quickdial from any application
• Heavy customer file popups
• Notifications directly on the desktop
• Taskbar icons and actions