AI AND AUTOMATION the Augmented Advisor by Kiamo
Kiamo revolutionizes customer service by providing a balance between people and technology. Your advisors remain at the centre of the interpersonal relationship. Artificial intelligence helps them save time, offers relevant answers and improve the user experience.
Support for advisors and contact centers
AI is an additional resource that brings added value to your teams.
- Omnichannel : it can be activated for any media
- Reduces repeat requests
- Response assistance : generative AI can act as a co-pilot, suggesting answers to advisors
THE AUGMENTED ADVISOR the age of efficiency
Artificial intelligence in Kiamo is designed to assist advisors in their operational management of customer interactions.
- Customer intent detection
- Natural language analysis and generative AI based on Large Language Models (LLM)
- Co-pilot capabilities : suggesting appropriate written responses to advisors
GENERATIVE AI personalized customer experiences
Kiamo integrates generative AI to transform customer interactions through natural language processing
- Natural language understanding based on the call context
- Speech recognition/synthesis
- Voice catalog and multilingual management
- Silence management and adaptability to customer speech rate
- Qualification of customer intent based on context
- Reporting features
- Deployment of generative AI across voice, email, chat, messaging channels, etc.
