Read the article published in L’Usine Nouvelle!
It illustrates perfectly the approach adopted with our customers, that set up internally, especially thanks to Bpifrance, which also supports our export strategy => read the article
The year 2020 will have at least had the merit of making almost everyone who didn’t already have a webcam buy one. Working from home as the new normal and social distancing have made ... ( Read more )
Seen as a way to attract empowered customers and to ease the burden on Contact Centers, Customer Self-Care is the new trend. However, the concept is not new. It is only a slight exaggeration ... ( Read more )
As controversial as it may be, this is an important question when seeking to improve the performance of a Customer Service department. The two options are far from being contradictory - they both aim to ... ( Read more )
The year 2020 will have at least had the merit of making almost everyone who didn’t already have a webcam buy one. Working from home as the new normal and social distancing have made ... ( Read more )
Seen as a way to attract empowered customers and to ease the burden on Contact Centers, Customer Self-Care is the new trend. However, the concept is not new. It is only a slight exaggeration ... ( Read more )
As controversial as it may be, this is an important question when seeking to improve the performance of a Customer Service department. The two options are far from being contradictory - they both aim to ... ( Read more )
#keep in touch !
