Operational efficiency is the first challenge of Customer Relations.
Your customers expect their request to be processed and solved quickly.
80% customers experience a wait time of more than 6 minutes on the phone (source: En-Contact). It takes nearly 3 interactions to obtain an answer from a Customer Service (source: BVA). With our smart distribution of inbound interactions, your advisers obtain much better results.
You cannot afford to disappoint your customers. Almost 85% of customers declare that they end their sales relations with a brand due to a bad experience (source: Ovum).
Significantly improve your Quality of Service and meet customer expectations: 86% of customers would like a personalized Customer Relation (source: Sens du Client 2019). The history of exchanges on all channels help your advisers to satisfy your customers.
Based on an accurate analysis of your contact center’s activity, the editing Studio provides various tools.
Configure your IVR server intuitively to assign the right task to the right adviser, manage the agents’ business skill levels, schedule the advisers’ activities in advance so that the interactions benefit from the full power of the smart distribution engine.
#keep in touch !
