Boulanger, Kiamo the solution for an engaging employee experience
Kiamo, chosen by CMA to unify physical reception, incoming calls & emails.
A successful user experience thanks to the ergonomic & easy to use solution & support from their integrating partner Foliateam.
The objective for us was to have a simple, fluid and efficient tool for all our employees.
This real-time supervision allows us to adjust the number of agents to be logged and to increase our customer satisfaction. Today, we observe a pick-up rate of over 90%.
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