Publié le 29/05/2018
Can humans resist robots in Customer Relations? This is the main theme of the 2018 Customer Experience Gala, the profession’s annual event which, this year, will be attended by 160 customer relations and customer experience directors. The Gala will be held on 26 June at the Pavillon d’Armenonville in Paris.
Kiamo is proud to be a partner of the event for the second consecutive year. We will be pleased to discuss in a friendly atmosphere a topic currently of major concern in our business: how to find the right balance between “humanity” and robots in Customer Relations. Can humans be replaced by robots? Should we optimize investments on what humans can provide on the one hand, and robots on the other hand, or focus on the craze for new technologies? What do you think?
To find out more about this subject, read our article “The human factor: the driving force in Customer Relations”.