Meet us at the 2019 Customer Strategy Show

Theme:

Develop your relational intelligence.

Date:

9, 10 and 11 April 2019

Location:

Paris, Porte de Versailles,
booth I28-J29 – Hall 4.

Salon Stratégie Client

Publié le 26/09/19

For the 11th consecutive year (time flies!) Kiamo will be present at the Customer Strategy Show on 9, 10 and 11 April in Paris, Porte de Versailles. You can find us on booth I28-J29 – Hall 4. This will be the opportunity to discuss our 2018 feedback but also discover the new Kiamo features by watching a live demo preview of Kiamo 7!

The winners of the customer experience will be the companies capable of hybridizing their relation channels, injecting humanity into digital and digital into the real world, sensibly combining artificial intelligence and relational intelligence.

Ghislaine de CHAMBINE,

Customer Strategy Show Director

workshop

Cross-channel, a lever to improve efficiency for Customer Relations

Tuesday 9 April 2019 from 12h15 to 13h05

The successful deployment of a cross-channel customer interaction management solution, a lever to improve efficiency for a contact center.

  • Laetitia CARON, General Manager, PAP.fr
  • Arnaud CAVÉ, Marketing & Product Director, KIAMO
Register
workshop

A smart solution to make a success of your call campaigns

Wednesday 10 April 2019 from 11h15 to 12h05

Discover the keys of intelligent management of outbound calls, by combining web call-back of a customer interaction management solution with a CRM.

  • Guillaume GOZLAN, Deputy General Manager – Marketing and IS Director, MEILLEURTAUX.COM
  • Arnaud CAVÉ, Marketing & Product Director, KIAMO
Register
conference

Contextualize and customize exchanges in the customer journey

Thursday 11 April 2019 from 14h to 14h50

A round table conference organized and chaired by MARKESS by exaegis.

With digital uses, the abundance of information available is both a source of opportunity and complexity. Taking into account the customer context often goes hand in hand with the ability to customize the relations to obtain a better experience. What are the key components of these projects? Which channels and fields should be targeted in priority? Which useful and necessary information and data should be taken into account?

  • MARKESS, by exaegis
Register

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