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Libros Blancos

Case file: The ideal cross-channel contact center

The Customer Relations world has been transformed over the last decades. Consumption of a good or a service, previously an isolated and personal act, has become widespread with the development of the new technologies. Customer Relations is now becoming digitized, customers seek information, compare, consult, give their opinions, they are increasingly demanding and volatile.

Discover in this white paper how companies improve the satisfaction of their customers by proposing an innovating and natively Cross-channel relational experience:

  • Changes in Customer Relations
  • Data, current and future trends
  • Challenges of contact centers faced with customer expectations
  • Overview of good practices
  • Focus on performance improvement tools
  • Kiamo software presentation

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