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White papers

Customer relations are changing

Customer Relations are changing

The digital revolution has led to an irreversible change in all human relations. Artificial, integrated, instantaneous… discover the future Customer Relations in this new White Paper.

Read the points of views of Customer Relations experts, as well as of consumers and users of solutions intended for contact centers, etc.

Various recommendations, uses and good practices which will answer the question: How to control the new uses?

  • What are the new customer expectations and reasons for dissatisfaction?
  • Are technologies truly well exploited?
  • What is the correlation between customer satisfaction and the employee experience?
  • Is artificial intelligence really a revolution to come?
  • What are the 3 major challenges for the next 3 years?

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