Users come first. Simplify the work of your teams
Whatever your profile, Kiamo has been designed for you: we build a solution jointly with all our partners and users.
Objective : propose an ever-more efficient tool, adapted to the requirements of your activity.
Customer Services, help your teams work better
Fully omnichannel solution
All your channels in the same solution.
All customer interactions are logged, allowing your advisers to deliver homogeneous messages, irrespective of the channel used.
Enriched user experience
Improve the daily work of your teams.
Allow your agents to manage all the customer interactions through a user experience-oriented unified management interface, that can be independently customized.
Precise monitoring of the activity
Configure your IVR server intuitively, manage the agents’ business skill levels, schedule the advisers’ activities in advance. Your business teams can customize Kiamo independently according to your requirements.
Optimization of KPIs
Kiamo’s objective: improve your key performance indicators: profitability, DMT, NPS, CES, customer satisfaction, etc. using its consolidated dashboard and its 800 native indicators.
EVERYTHING YOU NEED TO KNOW ABOUT THE KIAMO SOLUTION
Discover how our smart flow distribution engine operates and therefore how your agents become more reactive and more efficient.
IT department get a step ahead
Low footprint on your environment
Kiamo is fully compatible with your telephone architecture, guaranteeing easier integration and control over your schedule.
Open to third-party solutions
Integrate Kiamo easily with your current and future tools, according to your company strategy. Open architecture: Kiamo was designed to communicate with third-party solutions.
Support throughout the project
We build the customized solution best matching your objectives. The result? A tool which makes things easier for you, leaving you more time to focus on your other IS missions.
A highly secure solution
Penetration tests
DAST & SAST automated tests
Data encryption
Compliance with the OWASP standard
Increased password management
Application firewall
LET THEM TELL YOU ABOUT IT
Optimization of KPIs, employee experience, smooth administration :
our users tell us about Kiamo’s impact on their activity.
Integrator partner adopt kiamo for the contact centers
- Unique value capture (host, sell, build, run, upsell)
- A solution fully open to the ecosystem
- The comfort of easily updated connectors and packages, with no migration
- A community platform dedicated to partner success
READY TO CREATE VALUE TOGETHER ?
To complete your “digital business transformation” offer and propose customer support with high added value? Follow the guide !
