manage your documents letters and faxes
With Kiamo, you can view, process and archive your digitized documents. This means your advisers can talk with customers using files which you have digitized in line with your strategy.
Digitize
your documents and import them into Kiamo
Automate
digitized file distribution
Process
each customer file using the correct documents
Measure
the file volume and assess performance
digitize all your documents
Digitization solutions enable you to scan all your documents: letters, faxes, purchase orders, etc.
Kiamo centralizes your digitized files for targeted distribution to the most competent advisers.
- Automatic or manual distribution of digitized files
- Document service categorization and prioritization
- Bulk task imports
- Integration with the main EDM tools on the market
Manage all your documents in a single interface
Thanks to Kiamo, advisers process the documents distributed to them. These documents can also be viewed and used as attachments during exchanges with customers: calls, emails, chat, etc.
- Listing of documents and related interactions
- Document service history
- Response support tools during file processing
- Cross-channel use of digitized files
monitor the processing of digitized files
Kiamo enables you to monitor document management in real-time. Customizable dashboards and reports are available to assess document activity performance.
- More than 30 document service-specific indicators
- Process control and verification system
- Personal interventions with advisers
- Printable and exportable statistical reports
