Manage your inbound and outbound emails efficiently
Automate the distribution of emails to the most competent advisers. Deliver relevant responses both in form and substance, using the email templates and the response support tools.
Add
your addresses and create efficient response templates
Filter
and distribute your emails according to their characteristics
Dialog
in a unified interface including response support tools
Measure
the quality of the email exchanges and monitor your performance
Configure your email services in just a few clicks
Kiamo allows you to configure queues for inbound and outbound emails in complete simplicity. Advisers can use customizable response templates, including standard sentences, attachments, merge fields and styles.
- Unlimited configuration of email addresses and services
- Manual, automatic or mixed distribution
- HTML and CSS customization of email style
- Predefined responses stored in the knowledge base
route your emails to the right advisers
Kiamo automatically filters and distributes your emails to the most skilled advisers according to preset rules. The customizable routing script routes emails according to various criteria: key words, subjects, fields, variables, etc.
- Intelligent email analysis and prequalification engine
- Automatic extraction of data contained in the email
- Recognition of senders and languages used
- Archiving and retrieval of routing scripts
answer your customer emails efficiently
The Kiwi interface enables advisers to deliver rapid, relevant responses. The knowledge bases and response support tools facilitate advisers’ work.
Kiwi provides the history of the cross-channel interactions related to the current email.
- Comprehensive text editor and spellchecker
- Response templates, standard sentences and attachments
- Cross-channel customer data history
- Screen pop-ups: knowledge base, CRM, etc.
Measure the quality of the emails and your performance
Kiamo offers an email validation system allowing monitoring by a supervisor. Supervisors can adapt their views according to requirements and interact with advisers. Consolidated statistics about the email activity are available.
- More than 40 reports dedicated to emails
- Supervision views adapted to all types of medium
- Exportable and printable dashboards
- Real-time interactions with advisers: messages, status, etc.
