Communicate live with your customers via text messages and instant messaging applications. To simplify messaging management, Kiamo consolidates all messages from a contact into a single conversation for a better customer and employee experience.
Accessibility
Easy integration
Warm flow
Traceability
Build closer relationships with your customers and reduce the volume of inbund calls by integrating Messaging into your strategy.
Kiamo provides native connectors with the following applications :
Whether BtoB or BtoC, messaging is gradually establishing itself as a new way of communicating with brands.
In Kiamo, text message, chat and instant messaging processing benefits from unique features.
With Kiamo, simplify instant messaging exchanges with the contact center and empower your teams.
You can combine messages, chat and text messages sent by the same contact using different applications in one conversation.
Simplify interactions with a single number for voice and messaging
Dedicated platform number, no extra charges
Two-way communication
Native customer identification and 360° view
No app required for the customer
In Kiamo, chat enjoys all the features of messaging channels:
Real-time or asynchronous handling
Customer identification or anonymous
Same distribution rules
Response assistance tools
The result? More flexibility for both advisors and customers.
Like all other media managed by Kiamo, dedicated indicators and statistical reports are available for Messaging for monitoring and reporting purpose.
Subscribe to services and activate native Kiamo connectors tailored to your business. Thanks to its dedicated API, a customized messaging connector can also be developed to integrate messaging into your applications or website.
