Easily configure your video services
With Kiamo, video-conference services are easy to configure. Adding just one button to the website enables click-to-video. This enables customers to initiate video communication with an adviser.
- Creation of an unlimited number of video services
- Native association with call services
- Smart video task distribution
- Video-conference template customization
process your video exchanges in a single interface
With Kiamo, advisers can manage all video exchanges in a single interface. The adviser is informed of the video-conference request. Moreover, he/she receives context-sensitive response support to assist the customer.
- Direct video exchange actions: putting on hold, notes, qualifications, etc.
- Video-specific response support
- Full-screen customer webcam display
- Video-conference options: sound, camera and microphone activation
Make the most of video-conferencing features
Kiamo video-conferencing provides customers with more human assistance. Thanks to Kiamo, they can choose whether to be visible, or to simply enable their microphone. This human contact is reassuring for customers.
- Activation or not of the webcam and associated sound
- Sharing and screenshot features
- Full-screen video exchange display
- Customer webcam preview
measure video exchange performance
Kiamo uses real-time supervision views and consolidated dashboards to monitor video activity. These interfaces allow supervisors to measure the impact of video-conferencing on the contact center.
- More than 50 video-conference-specific indicators
- Customization of video-specific indicators
- Retrieval of video-conference statistics
- Export and printing of these reports