Accompany your contacts with visual assistance
Kiamo lets you assist your customers more effectively in complex cases. Offer your customers the option of switching to video on their smartphone during the call. Humanize your customer relations and make it easier to deal with breakdowns and emergency situations, which are anxiety-provoking for your callers.
Multidevice
Solution compatible with smartphones, tablets and computers
Collaboration
Tools : camera sharing, screen sharing, visual cues
Photo / Video
remote photo-taking, photo/video sending and recording
Geolocation
Geolocation and photo/selfie request
Video as an augmented media
More than a simple video exchange, take full advantage of the functions offered to the advisor to collect information useful for solving the customer’s case:
- Remote image capture / photo-taking (e.g.: damaged parcel, claim, defective product, etc.)
- Geolocation with the customer’s agreement (e.g.: locating a broken-down vehicle, a problem in a locality)
- Sending a file (e.g. instructions for use, product documentation, etc.)
- Opening a web page (e.g.: redirection to FAQ, selfcare, general sales conditions, etc.)
Reduce your costs and carbon footprint
Using video allows you to be more efficient and productive. By seeing the situation described by the customer, you can :
- solve their problem more quickly (technical assistance, after-sales, help with getting started, etc.)
- make the right decision more quickly (claims management, technical expertise, etc.).
Reduce your costs by reducing your interventions and the number of trips made by your technicians (on average, €65/trip).
Easy to use Plug & Play
Offer your customers the option of switching to a video call at the click of a button, whatever their equipment : smartphone, tablet or computer. No software to deploy, either on the customer’s or the advisor’s side.
- Independent of operating systems (iOS, Android, etc.) and browsers (Safari, Chrome, Firefox, Opera, etc.).
- Can be activated during a call
- Secure exchanges: all flows are encrypted (HTTPS, DTLS, SRTP)
- RGPD compliant. Every action is subject to customer acceptance.
