engage your contacts via video-conferencing
Kiamo Video allows your advisers to provide live assistance to your customers via webcam. This media makes customer relations more human and simplifies the processing of failures and emergency situations which are worrying for your customers.
Configure
your video-conferencing services in just a few clicks
Answer
your customers’ requests directly
Offer
actions adapted to video-conference exchanges
Benefit from
video communication monitoring indicators
Easily configure your video services
With Kiamo, video-conference services are easy to configure. Adding just one button to the website enables click-to-video. This enables customers to initiate video communication with an adviser.
- Creation of an unlimited number of video services
- Native association with call services
- Smart video task distribution
- Video-conference template customization
process your video exchanges in a single interface
With Kiamo, advisers can manage all video exchanges in a single interface. The adviser is informed of the video-conference request. Moreover, he/she receives context-sensitive response support to assist the customer.
- Direct video exchange actions: putting on hold, notes, qualifications, etc.
- Video-specific response support
- Full-screen customer webcam display
- Video-conference options: sound, camera and microphone activation
Make the most of video-conferencing features
Kiamo video-conferencing provides customers with more human assistance. Thanks to Kiamo, they can choose whether to be visible, or to simply enable their microphone. This human contact is reassuring for customers.
- Activation or not of the webcam and associated sound
- Sharing and screenshot features
- Full-screen video exchange display
- Customer webcam preview
measure video exchange performance
Kiamo uses real-time supervision views and consolidated dashboards to monitor video activity. These interfaces allow supervisors to measure the impact of video-conferencing on the contact center.
- More than 50 video-conference-specific indicators
- Customization of video-specific indicators
- Retrieval of video-conference statistics
- Export and printing of these reports
